Creative Budget Solutions and Innovative Service Design
Resourceful solutions to pressing challenges
Given mandated services, citizen expectations and the continuing and lasting scope of the economic meltdown, counties cannot simply cut their way out of their deep budget challenge. This interactive course explores the paradoxes and dilemmas of typical budget cutbacks, a menu of creative budget solutions, practical tools, and leadership approaches. Class highlights innovative approaches to redesigning service delivery. Case studies from the CSAC Challenge Awards are examined for strategies of innovations-in-practice. Course participants will also contribute case examples of service redesign as well as effective tools.
Instructor: Dr. Frank Benest is former city manager of Palo Alto and a noted expert in organizational leadership and management.