Better understand yourself – and your affect on and reactions to others

The key to interpersonal effectiveness – and improving your interaction with others – is better understanding yourself.  Effective elected officials and senior executives have discovered the more they understand their reactions to others, know how to capitalize on their personal strengths, are able to exude an air of confidence, and have the ability to adopt their behavior to meet the needs of others – the more effective they become in achieving results with others. Learn how in this lively and insightful class. 

Instructor Bill Chiat is Dean of the CSAC Institute. He is an expert in organizational development with over 35 years experience in city, county and state governments.