CSAC Institute – Performance Measurement & Management: Accountability for Results (370)
Performance measurement is an emerging best practice in county organizations to better manage resources and explain to the community how county resources are used. Organizations such as California Forward emphasize the use of performance measures to encourage more effective use of public resources. This class provides an overview to performance measurement and its techniques to measure and share with community on what citizens are getting for their money. Discussion highlights the benefits and costs of performance measurement, how it can be of value to counties, how to design and implement a measurement system and the pitfalls to avoid.
Instructor Dr. Laree Kiely is president of the Kiely Group; organizational effectiveness consultants, and a professor at the USC Marshall School of Business.