Course

Customer Service in the Public Sector
Create customer satisfaction in a county setting

county managers and elected officials explore ways to create and enhance a customer service culture in their organization. Participants will explore how to balance good customer service with county and state regulations and requirements. The conversation will focus on what defines good customer service and a service culture. Lively small and large group discussions will give you tools to assess where you are, what the gaps are to be more service oriented, and how to get there. Participants discuss the elements of structure and process which support and recognize effective customer service, even in difficult regulatory situations. You will be able to network and brainstorm with your peers as well as learn practical strategies. Barriers to good customer service are examined along with service and performance measurements.

Instructor:  Angela Antenore, M.Ed. is an experienced agency manager, agency board member and university instructor.

Friday, February 10, 2017 – Riverside
Thursday, May 4, 2017 – Sacramento
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Our 58 Counties