The key to interpersonal effectiveness – and improving your interaction with others – is to better understand yourself. Effective elected officials and senior managers have discovered the more they understand their reactions to others, know how to capitalize on their personal strengths, are able to exude an air of confidence, and have the ability to adopt their behavior to meet the needs of others – the more effective they become in achieving results. Learn how in this lively and insightful class. Course features the DiSC personal profile instrument.

Instructor:  Bill Chiat, Dean of the CSAC Institute and an expert in organizational development with over 35 years of experience in city, county and state governments.