Course

Leading with Emotional Intelligence
Create customer satisfaction in a county setting

CLASS FULLWatch for additional Emotional Intelligence courses this summer and fall.

Every organization has individuals who consistently outshine others. What are the characteristics and practices that distinguish the great or top 10% performers from the good performers? What evidence based practices should be part of your daily routine to be a high performer? We will answer these questions from over a 30 year data base and research of top performance as we dive into the four areas of Emotional Intelligence (EI) : 1) Understanding Yourself, 2) Managing Yourself, 3) Understanding Others and 4) Managing Others. You will take an assessment to determine your EI strengths and create a direct report. Hands on tools to enhance your EI will be explained and practiced. Emotional Intelligence has been researched to be the prime factor contributed to top 10% performance and one’s success when compared to Intelligence Quotient (IQ) and technical expertise. Business simulations, practices sessions, videos and group discussions will help participants enjoy, engage and learn more.

Instructor: Relly Nadler, Psy.D. is founder of True North Leadership, Inc. A licensed psychologist and master certified coach (MCC), Dr. Nadler has been a leader in developing EI tools for executives and leaders since 2001, and author of Leading with Emotional intelligence.

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