SPECIAL TWO DAY WORKSHOP

World-class organizations recognize the critical role of performance management and measurement in helping define the strategy, public value and performance expectations of the organization as well as driving individual and agency decision-making toward desired public value creation. These leadership tools are at the core of any agency; they also help managers assign and utilize resources effectively, especially when they are scarce.   Because the public is now demanding accountability from government, the role of performance measurement as a discipline is critical for managers so they can better understand and manage outcomes not just activities.

The focus of this seminar is to learn how to design and/or review your current performance measurement system so you can provide even more effective leadership.   Participants will be given new and practical approaches, techniques and tools to design, implement, use and analyze performance measurement systems in order to manage and improve agency and county performance while at the same time better communicating your value to the community and its constituents.  Hands-on exercises will focus on real issues and the necessary criteria for measurement selection and allow participants to develop balanced, outcome-based measures for their agencies.

Instructors:  Laree Kiely, Ph.D. is president of the Kiely Group, organizational effectiveness consultants, and professor at the USC Marshall School of Business; Bill Chiat is Dean of CSAC Institute and former CEO of Napa County.