Job Opportunity

In Home Support Services Quality Assurance Specialist
Santa Cruz County

Date Posted:

February 2, 2015

Salary: 

$4,656 – 5,985 / Month

Description:

The Job: Under direction, carry out quality assurance activities for the In Home Supportive Services (IHSS) program, implementing quality assessment and quality improvement measurers to ensure that services are performed efficiently and in accordance with laws, regulations, and quality standards; and do other work as required. This position is responsible for a variety of activities and tasks to assess and improve the quality and efficiency of IHSS. This position monitors and collects data regarding delivery of IHSS, reviews such data, and works with staff to design activities, procedures and other tools to improve service delivery to clients. The position also assists social workers in making proper use of the various tools, procedures, and systems need to perform their job duties. The incumbent must possess expertise and experience in social work practice specific to IHSS, as well as an understanding of quality assurance and program evaluation concepts and methods. The incumbent may be expected to exercise considerable independent judgment. IHSS Quality Assurance Specialist is responsible for functions involving the assessment of IHSS compliance with State guidelines regarding uniformity and authorization of service hours. Incumbents are expected to use assessment and interviewing skills, possess significant program knowledge and experience, understand regulatory requirements, and perform a range of quality assurance tasks.

Qualifications:

The Requirements: Any combination of education and experience that would provide the required knowledge and abilities is qualifying. A typical way to obtain these knowledge and abilities would be:

One year of experience performing IHSS casework in a public agency at a level equivalent to a Social Worker II;

or

A Bachelor’s Degree AND six months experience equivalent to a Social Worker II in IHSS in Santa Cruz County that demonstrates in-depth application and/or possession of the required knowledge and abilities of the program.

Special Requirements: Possession of a valid California Class C Driver’s License or the employee must be able to provide suitable transportation that is approved by the appointing authority.

Knowledge: Thorough knowledge of IHSS program requirements; assessment and uniformity standards for IHSS; regulatory requirements for quality assurance compliance; interviewing and case documentation requirements; service delivery policies and procedures; the primary needs and problems facing the IHSS client population. Working knowledge of laws, policies and administrative procedures of the IHSS program; quality assurance concepts and methods as applied to social services programs; program evaluation processes; methods used to identify fraud as it relates to services provided and/or to the timecard payments system.

Ability to: Obtain information through case record examination and interviews; access, input and analyze data using a computer; evaluate and compare case practice and documentation pertaining to uniformity assessments; develop plans to address quality assurance issues; coordinate effectively with staff and community partners; prepare clear and concise oral and written reports.

How to Apply:

The Examination: Your application and supplemental application will be reviewed to determine if you have met the education, experience, training and/or licensing requirements as stated on the job announcement. If you meet these criteria and are one of the best qualified, you may be required to compete in any combination of written, oral and/or performance examinations or a competitive evaluation of training and experience as described on your application and supplemental application. You must pass all components of the examination to be placed on the eligible list. The examination may be eliminated if there are ten or fewer qualified applicants. If the eligible list is established without the administration of the announced exam, the life of the eligible list will be six months and your overall score will be based upon an evaluation of your application and supplemental application. If during those six months it is necessary to administer another examination for this job class, you will be invited to take the examination to remain on the eligible list.

 How to Apply:

Apply Online at www.santacruzcountyjobs.com; or print out an application and supplemental questionnaire and mail/bring them to: Santa Cruz County Personnel Department, 701 Ocean Street, Room 310, Santa Cruz, CA, 95060.  For information, call (831) 454-2600.  Hearing Impaired TDD# (831) 454-2123.  Applications will meet the final filing date if received in one of the following ways:  1) In the Personnel Department by 5:00 p.m. on the final filing date, 2) submitted online before midnight of the final filing date. Following a review for minimum qualifications, applicants who are selected to move forward in the recruitment process will be notified that they must submit a completed conviction history questionnaire in order to continue to the examination phase of the process.

Women, minorities and people with disabilities are encouraged to apply.  If you have a disability that requires test accommodation, please call (831) 454-2600.   

Filing Deadline:

Friday, February 13, 2015

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