Job Opportunity

HSD Information Technology Service Desk Specialist
Sonoma County

Date Posted:

December 23, 2016


$5,777 – $7,021/Mo.


The County of Sonoma Human Services Department (HSD) seeks a knowledgeable IT professional to fill one full-time HSD Information Technology Service Desk Specialist vacancy. This position works with a collaborative technical support team of four to provide technical end-user desktop support for over 1,000 employees, including tier I & II support related to MS Windows computer systems, hardware, software, and LAN/WAN functions.

Being an HSD Information Technology Service Desk Specialist Means:
• Supporting HSD users by troubleshooting and resolving problems within the interconnected software and hardware systems
• Communicating factual/procedural information and training HSD staff on software and related system changes
• Using industry standard best practices to identify, troubleshoot, and resolve technical issues
The ideal candidate will possess:
• The ability to research, analyze, and evaluate data to make recommendations and take corrective action
• The ability to balance multiple, competing demands while responding to system users in a thorough, effective manner
• Diverse technical knowledge to facilitate troubleshooting and identifying root causes of technical issues
• Strong interpersonal, verbal, and written communication skills
• Self-motivation and the ability to effectively work in teams and independently


Qualifications for this position normally include the equivalent to completion of twelve semester or eighteen quarter units in information systems, computer science or closely related field; AND two years of experience in developing and maintaining information technology systems in a multi-platform information systems

How to Apply:

Apply by 01/19/17! To view the complete position details and apply online, visit us at, or phone HR at (707) 565-8059. EOE

Filing Deadline:


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