ISD Division Manager of Operations
San Mateo County
Date Posted:
May 11, 2017
Salary:
$61.74 – $77.17/Hour
Description:
The County of San Mateo’s Information Services Department seeks a
qualified Division Manager of Operations. Under general direction
of the Office of the CIO, this individual serves as a senior
manager and provides technical and programmatic direction over a
functional area of ISD. Additionally, this individual will plan,
develop and implement goals and policies for the assigned area
that align with department priorities; direct an assigned staff
of 50-60; and provide highly responsible, complex administrative
support to the Office of the CIO and their management staff.
This Division is responsible for all operational support of key
technology systems such as Servers, Storage, Data Center,
Telephones, Radios, Network, Databases and Desktops. The Division
Manager will ensure that the operational performance metrics are
met in each of these areas, that tickets are responded to in a
timely fashion, that operational budgets are met, that Service
Level Agreements (SLA’s) are met, that customer satisfaction is
high in each of these areas, and that monthly performance data is
provided to both customers and the CMO for each of these areas.
The Division Manager will also ensure that staff in these areas
are well-trained in current and emerging technologies to provide
a high level of support to end-users. This position requires a
very high level of focus and the ability to balance many
operational priorities, as each of these areas has critical
systems that are supported for end users with many operational
service goals to track and meet.
Qualifications:
The ideal candidate for the position will have:
• 5-10 years of experience working at a senior-level in a
technology related field providing exceptional support to
end-users
• Proven success working as a team member with other senior
managers to provide excellent customer service and meet or exceed
operational metrics
• A keen interest in working with the Office of the CIO to build
a strong department through pro-active actions, great
communication and a positive attitude towards change
• Excitement about working with internal and external partners;
and
• Strong written and verbal communication skills.
A typical way to qualify is three years of professional-level
experience in information systems which has included one year of
administrative or managerial experience. Experience should
include a substantial combination of online applications, data
communications, computer operations, operating systems, voice
communications and services, and large communications systems.
Qualified candidates should have knowledge of information
systems, technology and practices as they relate to large,
complex data, voice and multimedia networks; distributed servers
and multiple technologies; and multi-vendor equipment and
software environments. Also, must have good management,
supervisory, training, staff selection/evaluation, interpersonal
and project management skills, along with the ability to develop,
administer and interpret policies, guidelines and procedures
related to the assigned Division. Requires the ability to
understand and work effectively in a complex organization with
multiple and overlapping authorities, as well as determine the
direction of technology and make appropriate technological
choices.
How to Apply:
To learn more about the position and to apply online, please visit http://jobs.smcgov.org/isd-division-manager-of-operations-open/job/6795481. Applications are only accepted online. EOE
Filing Deadline:
May 30, 2017