Customer Service in the Public Sector: Balancing Satisfaction with Priorities
Create customer satisfaction in a county setting
This policy level course helps managers and elected officials explore ways to create and enhance a customer service culture in their organization. Participants explore how to balance good customer service with county and state regulations and requirements. It focuses on what defines good customer service and a service culture. Lively small and large group discussions provide tools to assess the current environment, gaps are to be more service oriented, and how to get there. Participants examine the structure and process to support and recognize effective customer service, even in difficult regulatory situations. Barriers to good customer service are examined along with service and performance measurements.
Instructor: Angela Antenore, M.Ed. is an experienced agency manager, agency board member and university instructor.