CSAC Institute Offers Wide Variety of Courses in November
November classes at the CSAC Institute examine several aspects of
leadership, relationships and collaboration. Policy classes
examine long-term impacts of the drought (beyond water
availability) and our popular classes on customer service and the
county funding sources. Several classes are offered in
conjunction with the CSAC Annual Meeting in Monterey – and be
sure and visit our exhibit at the conference for your 2016 course
schedule. Read on for details!
Register Now or visit www.csacinstitute.org for
details and a complete schedule of classes. Classes open to all
county staff and elected officials. Most classes are an
affordable $129 each and include class materials and lunch.
Discounts for multiple registrations.
Facilitate conflict constructively
Manage Conflict (even hostility) With Comfort
Friday, November 6, 2015 – Sacramento
Conflicts and disagreements are a fact of life. They can
contribute to better outcomes or can lead to an escalating
situation. Transform the most difficult circumstances into a
satisfying experience for all involved. This course helps County
elected officials and executives identify constructive approaches
to positively managing conflict whether from the dais, in a
meeting, or one-on-one. Participants analyze their own response
to conflict and develop tools to quickly assess and respond to
difficult situations and create practical, positive outcomes.
Instructor: Laree Kiely, Ph.D., president of the Kiely
Group and professor at USC Marshall School of Business.
Foster beneficial relationships across boundaries and
communities
Intergovernmental Collaboration
Thursday, November 12, 2015 – 10:00 to 3:30 – Sacramento
UPDATED CLASS! Local agency elected officials and staffs have a
unique and important role in the development, resilience and
success of their communities. As agencies seek innovative methods
to address complex social and economic issues – and maximize
agency economic and human resources – collaborations, such as
shared services, staffing, joint use and planning, are yielding
greater results than any one single agency could achieve on its
own. Participants will hear from local leaders about best
practices and lessons learned in building and furthering
collaborations. Discussion will highlight: when and how to pursue
collaborative opportunities; who participates in the process and
how to adjust to leadership transitions; what to do when starting
a collaborative; and how to develop and maintain relationships
over time and through challenges.
Instructors: Martin Gonzalez, Director, Institute for
Local Government; Trudy Raymundo, San Bernardino County Director
of Public Health; and Pam Rogers-Wyman, Santa Cruz County Adult
Services Program Chief.
Create customer satisfaction in a county
setting
Leveraging Customer Relationships: Balancing Satisfaction with
Priorities
Friday, November 13, 2015 – 10:00 to 3:30 – San Diego
This popular course will help county managers and elected
officials explore ways to create and enhance a customer service
culture in their organization. Participants will explore how to
balance good customer service with county and state regulations
and requirements. The conversation focuses on what defines good
customer service and a service culture. Lively small and large
group discussions will provide tools to assess where you are,
what the gaps are to be more service oriented and how to get
there. Participants discuss the elements of structure and process
which support and recognize effective customer service, even in
difficult regulatory situations. You will be able to network and
brainstorm with your peers as well as learn practical strategies.
Barriers to good customer service are examined along with service
and performance measurements.
Instructors: Dr. Marilyn Manning, CEO, The Consulting
Team, LLC; and Liz Kniss, Palo Alto City Council Member and
former Santa Clara County Supervisor.
What are your core values and how do they affect your
leadership?
Leadership by Values: Strategies for Success in the Public
Sector
Thursday, November 19, 2015 – 10:00 to 3:30 – Sacramento
Effective leadership on difficult issues and in ambiguous times
is built on a solid foundation of values. Have you thought about
yours? Focusing on commonly held (although sometimes competing)
values underlying difficult policy dilemmas can help leaders
bridge differing perspectives – either while policies are being
debated or after difficult decisions have been made and need to
be explained. Clearly articulated personal and organizational
values provide staff with important guidance on an organization’s
priorities. This course explores the role values play in both
personal and organizational leadership, strategies to consider in
modeling organizational values, and approaches to make and
explain difficult decisions.
Instructor: John King, Founding Partner and CEO of
Cultural Architecture, Inc. and nationally recognized senior
teacher, coach and author.
The context of county-state revenue
relationships
Financing California Counties: A History of Revenue Sources
Friday, November 20, 2015 – 10:00 to 3:30 – Merced
Have you found yourself overwhelmed trying to understand the
county revenue sources and funding stream? And how we ended up
with this complex system? This extremely popular course provides
an in-depth examination of county revenue sources and how they
have evolved. Exploring the context of county funding decisions
by Legislative and the Administration over the last 40 years is
critical in understanding the current state-county funding and
revenue relationships. The class examines the history and
consequences of major elements in county revenues including:
Proposition 13, 172, 1A, Vehicle License Fees, Realignment, ERAF,
property tax allocations, current year State budget and more.
You’ll leave with a clearer appreciation and understanding of
county revenues.
Instructor: Diane Cummins, Special Adviser to the Governor
on State and Local Realignment.
CLASSES IN CONJUNCTION WITH 2015 CSAC ANNUAL MEETING IN
MONTEREY*
Third in a series on critical emerging county
issues
Long-Term Impacts of the Drought
Monday, November 30, 2015 – 10:00 to 3:30 – Monterey
The extensiveness and duration of the drought is posing long-term
policy decisions for counties related to land use, economic
development, and human services. The conversation will explore
how State and local policy decisions could have long term impacts
on agriculture and ranching; sale or transfers of ag water to
urban uses; loss or conversion of ag lands; and how
drought-caused changes may impact the food availability. The
broader economic and employment impacts to communities and to
county human services programs will also be discussed. Local
perspectives beyond the immediate water shortages will be
examined to assess the potential consequences and responses to of
these and other drought-related impacts. Facilitators are Napa
County Supervisor Diane Dillon and San Luis Obispo County
Supervisor Bruce Gibson.
Better understand yourself, your reactions to others and
strategies for effective relationships
Interpersonal Relations: Why Won’t They Change for Me!?
Thursday, December 3, 2015 – 2:00 to 5:00 – Monterey
The key to interpersonal effectiveness – and improving your
interaction with others – is to better understand yourself.
Effective elected officials and executives have discovered the
more they understand their reactions to others, know how to
capitalize on their personal strengths, are able to exude an air
of confidence, and have the ability to adopt their behavior to
meet the needs of others – the more effective they become in
achieving results. Learn how in this lively and insightful class.
Course features the DiSC personal profile instrument.
Instructor: Bill Chiat, CSAC Institute Dean and an expert in
organizational development with over 35 years of experience in
city, county and state governments.
*Classes open to all county staff and officials. Registration or
attendance at CSAC Annual Meeting not necessary
To register for courses or to learn more about the Institute,
credential programs, and courses, please visit www.csacinstitute.org.