Business Analyst I/II
Under general direction, perform specialized professional and technical duties. Incumbents in this class series oversee the administration and maintenance of a departmental computer system and to participate in the development of such a system; to provide technical assistance and guidance to the department and staff by supporting and coordinating tasks related to the department’s automated system; and to train operators and users.
This is the entry-level position in the Business Systems Analyst series. Applicants at this level possess moderate levels of technical systems skills and functional business knowledge. This position is responsible for the computer operation activities of an assigned department. It is utilized in County departments to provide assistance in the maintenance, development, and operation of the department’s automated system. Incumbents in this position review and analyze work processes to assure that the systems and procedures used are efficient and effective. In addition, incumbents may also analyze, plan and install new systems and applications. This position will coordinate data processing activities with Technology Services, other departments, and outside agencies to assure productive utilization.
Business Analyst II
This is the mid-level position in the Business Systems Analyst series. The duties, knowledge and abilities are the same for the Business Systems Analyst I except that the work assigned is more complex and difficult. Applicants at this level require an in-depth and broader understanding of problem identification, analysis and resolution. Under minimum supervision and broad latitude for judgment, incumbents independently perform system configurations and modifications.
Please highlight any additional relevant skills, such as experience with Microsoft platforms (e.g., SharePoint, PowerApps, Power BI). Note: This is an in-office position and does not include telecommuting. The County does not provide visa sponsorship or cover any associated immigration costs.
The following generally describes the knowledge and ability to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties.
Knowledge of:
Project management techniques; principles and techniques of effective training; terminology and administrative procedures of the assigned department; departmental system policies and procedures; network operating systems and applications; principles, practices, methods and techniques used in a broad scope of computer operations; securing data, retrieval and storage; highly technical network hardware and software configurations and implementation; procedures and methods for testing business functions; and principles and practices of producing effective project documentation.
Skill and Ability to:
Perform a variety of systems’ maintenance/repairs; install, configure, and maintain PC’s, network servers, printers, and collateral hardware; research technology, analyze and make effective recommendations to management; identify and correct errors and mistakes in applications and files; analyze, plan, and install new systems and applications; analyze situations accurately, make recommendations and take appropriate action; communicate effectively orally and in writing technical terminology into language understandable to department staff; work effectively in a diversified team; prepare and maintain clear concise and complete records and reports; and establish and maintain cooperative working relationship with employees, coworkers, manages and vendors.
EDUCATION, TRAINING, AND EXPERIENCE
Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:
Business Analyst I
Bachelor’s Degree with major coursework in computer science, data processing, information processing, or a closely related field; two (2) years of full-time experience in programming systems, production support, and/or computer operations development in a governmental or business operation; or equivalent combination of training and experience.
Business Analyst II
Bachelor’s Degree with major coursework in computer science, data processing, information processing, or a closely related field; three (3) years of full-time experience in programming systems, production support, and/or computer operation development in a governmental or business operation; or equivalent combination of training and experience.