Child Support Supervisor

The Alameda County Department of Child Support Services is offering an exciting opportunity to make a difference in the lives of children and families as a Child Support Supervisor.

The Child Support Supervisor leads and develops a team of child support caseworkers and/or support staff, with the goal of helping parents work together to ensure their children receive the financial and medical support they need to thrive.  This role is responsible for: organizing, directing, and supervising the daily operations of an assigned team; training employees and ensuring compliance with all laws and regulations pertaining to child support; and collaborating with the broader leadership team to work on initiatives and projects.

Learn more about our department and the important work we do here: https://childsupport.alamedacountyca.gov/.

Who We’re Looking For

We’re seeking people who:

• Understand the child support program, its key performance measurements, and prevailing trends.
• Are effective case managers and can develop the skill in others.
• Use data to inform decisions and recommendations.
• Embrace change and innovation.
• Committed to teamwork, service excellence, and putting children first.

What You’ll Do

• Supervise the work of child support caseworkers and support staff.
• Develop a strong team using coaching and mentoring skills.

• Apply your expertise to the most complex child support case matters.
• Seek opportunities for operational and service delivery improvements.
• Perform research, analyze data, and make recommendations to solve operational issues.
• Deliver excellent service to families, partners, and colleagues.

Compensation and Benefits

Alameda County offers a comprehensive benefits package, including:

• 12 paid holidays and 4 floating holidays
• Paid vacation and sick leave
• Management Paid Leave
• Health benefits through the County’s Cafeteria Plan (medical, dental, vision, FSAs, and more)
• Pension plan (reciprocal with most California public retirement systems)
• 457(b) Deferred Compensation Plan

To qualify, you must meet one of the following criteria:

 Path A

• Experience: Three years of full-time experience  performing child support specialist duties comparable to the Child Support Specialist II.

 Path B

• Experience: Four years of full-time case management experience in child support or other collection work, including court and supervisory experience. Two of the four years must have been at the supervisory level.

NOTE: Education Substitution – A bachelor’s degree may substitute for one year of the required work   experience in Path A or B.