Director of Child Support Services

THE POSITION

The County of Stanislaus invites applications from qualified candidates for the Director of Child Support Services. For this position, Stanislaus County seeks a strategic, experienced, and community-focused leader with a strong background in public administration, social services, or child support program management. The Director of Child Support Services provides executive leadership and oversight to ensure effective and highquality service delivery that promotes family stability and the well-being of children. Key responsibilities include leading department-wide operations, driving performance improvement, fostering a culture of service excellence, and collaborating with stakeholders, county leaders, and the community. DCSS  provides essential services such as establishing parentage, establishing and modifying support orders, locating parents, and collecting support payments. With a strong commitment to accessibility and customer service, DCSS supports equitable outcomes and brighter futures for families across Stanislaus County.

THE IDEAL CANDIDATE 

The ideal candidate is a dynamic and visionary leader with a deep understanding of child support administration and strong executive leadership skills. They will bring proven experience managing complex public service operations, including oversight of budgets, human resource management, policy development, and regulatory compliance. A background in delivering child support services at the local level is preferred, along with the ability to anticipate and adapt to the evolving needs of the community and to a rapidly evolving policy landscape. Exceptional interpersonal and communication skills are essential, as the role requires close collaboration with county leadership, state agencies, community partners, and the public. The successful candidate will excel at driving operational performance, fostering innovation, and navigating legal and administrative complexities to deliver efficient, equitable, and effective services. A passion for public service, along with integrity, strategic vision, personal resiliency, and a commitment to improving outcomes for children and families, will be critical to thriving in this role.

TYPICAL TASKS

• Lead department staff by communicating and exemplifying the organization’s Vision, Mission, and Values

• Direct the creation and implementation of all administrative, operational, and service delivery policies

• Provide recommendations to the Board of Supervisors on department-related matters

• Develop, implement, and monitor the department’s strategic/business plan

• Manage departmental budget in accordance with County, State, and Federal policies and procedures

• Drive continual organizational change to improve efficiency, reduce costs, and streamline processes

• Develop a human resource plan to support the department’s goals, including staffing and staff development

• Oversee customer needs assessments and create systems for ongoing feedback Remain abreast of trends, potential issues, and changes in statute, regulations, and policy

• Work with attorneys and all department staff to ensure compliance with laws and regulations

• Monitor legislative proposals, assess their impact, and advise on necessary actions

• Collaborate with the State Department of Child Support Services on policy and procedural changes

• Build and maintain relationships with State agencies, the courts, community organizations, advocacy groups, and other related stakeholder groups

• Prepare and present reports and analytical studies

MINIMUM QUALIFICATIONS

Knowledge/Skills/Abilities

• Administration & Management

• Collaborative Leadership

• Public Relations & Communication

• Policy Development & Compliance

• Problem Solving & Decision Making

• Strategic Vision & Planning

• Results Based Accountability

• Personnel & Human Resources

• Child Support Services Regulations & Policy

• Critical Thinking

• Customer Focus

• Political Acumen

• Finance Management

• Employee Relations

• Adaptability & Flexibility

• Negotiation Public Speaking

EDUCATION & EXPERIENCE 

A Bachelor’s degree from an accredited college or university;

AND

• Five (5) years of progressively responsible experience as a manager in a public agency performing duties including program, budget, and personnel management, and the execution of complex administrative functions;

OR

• Five (5) years of progressively responsible experience as a manager in a child support setting performing duties including budget oversight, staff supervision, and the execution of complex administrative functions.

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