Department of Health Care Services (DHCS) Justice-Involved Reentry Services Branch – Resource and Contact Information
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Ryan Morimune, Michaela Stone, Danielle Bradley
Date Published
October 23, 2025
The Department of Health Care Services (DHCS) Justice-Involved Reentry Services Branch recently distributed the following resources to ensure that all partners and stakeholders have easy access to information and contacts as it relates to the Justice-Involved Reentry Initiative.
Please note that DHCS sent out the same list of resources; since then, there has been some updated information that DHCS has obtained (as of 10/20/2025). This information has been added to the list below. Please use this list for reference.
Key Resources:
- Justice-Involved Initiative Home Webpage
- CalAIM JI Policy and Operations Guide
- Justice-Involved Reentry Initiative: Billing Reference Guide
- Justice-Involved (JI) Reentry Initiative (Articles)
- Justice-Involved (JI) Reentry Initiative Q&As
- Office of Strategic Partnerships – Justice-Involved Reentry Services – YouTube
- Enhanced Care Management & Community Supports
- MCP Contact List – Managed Care Plans by County
- Medi-Cal Providers: Outreach & Education
- Medi-Cal Providers Website: Justice-Involved (JI) Reentry Initiative
- County Program Administrators
- County Mental Health Plan Information: Contact, Beneficiary Handbook, and Provider Directory
- Behavioral Health Medi-Cal County Customer Services (Short Doyle Medi-Cal)
- County Claims Customer Services Library (Short Doyle Medi-Cal) Medi-Cal Rx Provider Manual
- JI Stakeholder Toolkit – Medi-Cal Rx FAQ
Provider Enrollment Resources:
- Provider Enrollment webpage
- PAVE – Provider Application and Validation for Enrollment
- PAVE Provider Portal (ca.gov)
- Provider_Enrollment_Contact_List (ca.gov)
- FFS Enrollment for CF Pharmacies and Clinics using the PAVE system
If additional assistance is needed, please contact the appropriate department inbox:
Contact Information:
- Program Policy Questions:
CalAIMJusticeAdvisoryGroup@dhcs.ca.gov - PAVE Technical Support:
(866) 252-1949 - Provider Enrollment Questions:
Provider Enrollment Division Provider Inquiries - Community Health Worker Questions:
CHWBenefit@dhcs.ca.gov - Claims/Billing TA Call Requests:
DHCS Service Center: (800) 541-5555 - Billing/Claim Inquiries (Live facilities, actively billing)
JIbillingsupport@gainwelltechnologies.com - Billing/Claim Inquiries (All facilities)
OMBJIInquiries@dhcs.ca.gov - Portal Questions:
JIportalsupport@gainwelltechnologies.com - Behavioral Health Medi-Cal County Customer Services (Short Doyle Medi-Cal)
MedCCC@dhcs.ca.gov
Phone: (916) 650-6525
Fax: (916) 440-5498 - Medi-Cal Rx pharmacy billing questions
medicalrxeducationoutreach@primetherapeutics.com - Medi-Cal pharmacy policy questions
Medi-Cal.PharmacyBenefits@dhcs.ca.gov