CSAC Bulletin Article

Optum Provides Lava Fire Support

July 8, 2021

Optum, a CSAC Platinum Partner for the past seven years, is offering a free emotional-support helpline for anyone impacted by the Lava Fire. The company’s public toll-free helpline number, 866-342-6892, will be open 24 hours a day, seven days a week for as long as necessary. Specially trained Optum mental health specialists will be available to help people manage their stress and anxiety so they can continue to address their everyday needs. Callers may also receive referrals to community resources to help them with specific concerns, including financial and legal matters.

Along with the toll-free helpline, emotional-support resources and information are available online at https://www.liveandworkwell.com. View the Important Communications alert near the bottom of the member home page for local resources.

Access the following additional resource centers by using a keyword search.

  • Disaster Planning & Recovery Center: Type the keyword “disaster” into the search bar, select the Disaster Planning & Recovery Center. Find information on preparing for and recovering from natural disasters and links to national organizations, too.
  • Coping Center: Type the keyword “coping” into the search bar, select Coping. Find articles, guides, self-help tools, and videos on coping with stress.

Optum covered members (EAP and behavioral health customers) continue to have access to ongoing resources including Critical Incident Response Services (CIRS) reached via account-specific support numbers. Emotional support resources and information are also available online at www.liveandworkwell.com.

Optum, under the leadership of Jennifer Schlecht, has leaned in to provide CA Counties with timely and helpful resources for the whole person. 

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